FAQ

DO YOU DO RUSH ORDERS?

Yes, I do. First, you must ask before placing your order as I have had so many requests that I am now limiting the amount I do. Depending on the speed and amount of work involved there will be an extra charge. Things that get painted do need some time to dry so please remember that. If a sealer is also required that is an extra couple days as well. Most items $70 and above there will be a $15-30 charge.

 

WHERE DO YOU SHIP TO?

Right now I only ship within Canada at special request.

 

HOW MUCH DOES SHIPPING COST?

Most items cost between $15-25. Please send me a message for a quote on shipping before you place your order. Don't forget many items can be packaged together without the price of shipping going up.

Ex: 2 pairs of socks cost the same as 6 pairs for shipping.

 

WHEN CAN I EXPECT MY ORDER?

You should receive your order within 2-3 weeks. You will be notified before it is shipped. I do not have control over how long it takes to ship once I send it out. If you need a RUSH order let me know before ordering.

 

CAN I RETURN MY ORDER?

Because of the handmade nature of the products they cannot be returned. I also make each item as it is ordered to ensure it's exactly what you want. I am a small business and customer service along with the craftsmanship is my TOP priority. If for any reason you are not satisfied with your order please contact us sunshinelasercreations@outlook.com

 

DOES MY SIGN COME WITH HANGING HARDWARE?

Yes, for rounds and family name signs I will give you sawtooth hangers for the back. You must attach them yourself. That way they are placed where you like.

 

Word letters are best to use double-sided wall safe tape or small little finishing nails. This I do not supply. Do not put nails in the wood.

 

All ornaments/tags come with a jute/twine ribbon. 

 

WILL I GET TO SEE MY ITEM BEFORE IT’S SHIPPED?

YES. Once your payment is processed I will contact you via email within 2-4 days. We will chat about colors and stains. I will then send you a digital proof of your item before I cut it to make sure you are happy with your font choice & layout. I will then also send you another proof of the sign all laid out before I attach it. 

 

WILL MY ITEM LOOK EXACTLY LIKE MY PROOF?

NO! I design the sign on my computer so everything will be black or red. You are double-checking spelling & that all the images/names are in the correct place. This is why I send the second photo of it all laid out before I attach it.

 

Also due to the nature of the wood stain and wood grain color may slightly vary. Also, color on your monitor or phone may affect the true color. 

 

WILL MY SIGN BE SAFE FOR OUTDOORS?

Your sign will be safe outside if it is covered from ALL elements. If your sign will be exposed I put 3 coats of outdoor sealer on it for an additional cost.

 

Please make sure to check this option when ordering your sign or let me know for custom signs.

 

CAN I MAKE A CUSTOM ORDER?

YES! I LOVE custom designs! If you have an idea in mind we can work together to create something unique.

 

WHAT KIND OF PAYMENTS DO YOU TAKE?

I take MASTERCARD, VISA, AMEX, DISCOVER, PAYPAL,& Debit card through PAYPAL. 

You will be taken to the PAYPAL website but you can pay without having a PAYPAL account.

Sunshine Laser Creations

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